Mumbai: AI-powered conversational intelligence platform ConvoZen on Thursday announced a strategic partnership with Al-Futtaim Technologies to bring its full suite of AI-driven services to high-volume contact centres across the UAE, Saudi Arabia and Qatar.
The partnership marks ConvoZen’s first formal expansion beyond India into international markets. Through the collaboration, Al-Futtaim Technologies will target contact centres across retail, automotive, real estate, banking and financial services (BFSI), and healthcare sectors with AI-supported capabilities including compliance monitoring, sales optimisation and operational efficiency enhancement.
The move aligns with the accelerating pace of artificial intelligence adoption across the MENA region, where enterprises are increasingly prioritising innovation-led customer experience transformation.
ConvoZen is designed to analyse and learn from customer interactions across voice, chat and digital channels. The platform provides real-time agent guidance, autonomous quality and compliance monitoring, and analytics-driven insights aimed at improving agent productivity, reducing operational leakage and strengthening service quality across customer-facing operations.
In India, ConvoZen is used by enterprises including TATA AIG, HDFC Bank, Spinny, CARS24, Pilgrim and The Souled Store, supporting millions of customer interactions in complex, high-volume environments.
While the company has built strong multilingual capabilities across more than 10 Indian languages, the partnership underscores the adaptability of its platform beyond domestic markets. Through Al-Futtaim Technologies, ConvoZen’s conversational intelligence solutions will now be deployed across the MENA region with support for Arabic-language interactions and a focus on analytics-led insights and agentic AI capabilities.
As part of the engagement, Al-Futtaim Technologies will lead sales, implementation and regional market development efforts, enabling enterprises to deploy advanced conversational analytics, agent-assist intelligence and AI-driven decision support across customer operations.
ConvoZen already works with three to four customers in the region, supporting use cases such as intelligent agent assistance, real-time conversational analytics and automated quality monitoring to drive agent performance at scale. The company said the new partnership is expected to further accelerate adoption of data-driven customer experience solutions in the region.
Akhil Gupta, founder of ConvoZen and co-founder and CPTO of NoBroker, said the partnership represents a significant milestone in the company’s global journey.
“This partnership with Al-Futtaim Technologies represents a pivotal moment in ConvoZen’s journey. While our platform has been widely adopted by Indian enterprises across multiple local languages, our core strength lies in building scalable, language-agnostic conversational intelligence. Working with Al-Futtaim Technologies allows us to take our analytics and agentic AI capabilities into the MENA region, proving that ConvoZen’s value extends well beyond India and Indian-language use cases,” Gupta said.
He added, “Enterprises globally are moving from basic automation to intelligence-driven customer experience. With Al-Futtaim Technologies’ strong regional reach and technology leadership, we are well positioned to support organizations in MENA as they adopt more data-led, AI-first CX strategies.”
Razi Hamada, General Manager at Al-Futtaim Technologies, said the collaboration supports the company’s long-term regional strategy.
Also Read: The Rise of Quietly Profitable Startups in India
“Partnering with ConvoZen marks an important milestone in Al-Futtaim Technologies’ journey to build AI-first customer experience ecosystems in the region. By combining our long-standing expertise in contact centre transformation with ConvoZen’s advanced conversational AI and intelligence capabilities, we can help organizations in the UAE, KSA and Qatar unlock deeper insights from every customer interaction, drive compliance and performance at scale, and significantly enhance both efficiency and service quality,” Hamada said.
He added that the collaboration aligns with the company’s 2026 ‘Agentic Transformation’ strategy, aimed at strengthening support for high-volume sectors as they accelerate adoption of next-generation AI-powered customer engagement solutions.
Founded in the 1930s, the Al-Futtaim Group operates across automotive, financial services, real estate, retail and healthcare in more than 20 countries. Through its technology division, the group partners with global providers to deliver enterprise-grade digital transformation solutions across the region.
